This Shipping Policy explains how Bosemall ships orders placed on https://bosemall.my/. By placing an order you agree to the terms below.
Where we ship
We ship to street addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, US territories, PO boxes, APO/FPO addresses, or any address outside the United States.
Order processing time
Orders are processed and packed within 1–2 business days after payment is confirmed. Orders placed on weekends or US public holidays are processed on the next business day. You will receive a confirmation email when your order is placed and a shipping confirmation with tracking details once your order leaves our facility.
Delivery time
Once dispatched, delivery within the contiguous United States takes approximately 3–5 business days. These are estimates, not guarantees, and delivery may take longer during peak periods, severe weather, or due to carrier delays outside our control.
Shipping cost
Standard shipping is free on all orders shipped within the contiguous United States. The price you see at checkout is the total price you pay for the product and standard delivery. There are no handling fees, no fuel surcharges, and no hidden charges added after checkout.
Carriers
We use reputable third-party carriers. The carrier used for your order is selected at the time of dispatch and may vary depending on destination and package size. Tracking information is provided in your shipping confirmation email.
Sales tax and duties
Where applicable, sales tax is calculated and shown at checkout before you pay. Because we ship only within the United States, no customs duties or import fees apply to domestic orders.
Delays and lost or damaged packages
If tracking shows no movement for an extended period, or if your package arrives damaged, contact us at info@bosemall.my with your order number and photos where relevant. We will open a carrier investigation and, where appropriate, send a replacement or issue a refund in line with our Refund and Returns Policy.
Incorrect addresses
Please check your shipping address carefully before submitting an order. If you notice an error, contact us immediately at info@bosemall.my. Once an order has been dispatched we may not be able to change the address, and packages returned to us as undeliverable will be handled under our Refund and Returns Policy.