We want you to be happy with your purchase from Bosemall. If something is not right, this policy explains how returns and refunds work. This policy applies to orders placed on https://bosemall.my/ and shipped within the United States.

Return window

You may return eligible items within 30 calendar days of delivery. The 30-day period starts on the date the carrier records delivery of your order.

Return conditions

To be accepted for return, items must be:

  • unused and in the same condition you received them;
  • returned with the original packaging, including boxes, inserts, and any accessories;
  • accompanied by proof of purchase or your order number.

Items that have been used, washed, damaged by the customer, or returned without original packaging may be refused or subject to a reduced refund.

Defective, damaged, or incorrect items

If your item arrives damaged, defective, or is not what you ordered, contact us at info@bosemall.my within 30 calendar days of delivery with your order number and photos. We will arrange a return at no cost to you and send a replacement or issue a full refund, including original shipping costs.

How to start a return

Email info@bosemall.my with your order number and the reason for the return. We will reply within one business day with return instructions. Please do not send items back before contacting us, as returns sent without instructions may be delayed.

Return shipping cost

Return shipping is free for all accepted returns. We do not charge restocking fees. If you return an item that does not meet the conditions above, we may decline the return or deduct the cost of return shipping from your refund.

Return address

Bosemall
10126 Dunvegan Way
Houston, TX 77013
United States

Refunds

Once your return is received at our Houston facility, we inspect it and process your refund within 1–2 business days. Refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, the refund may take 7–10 business days to appear on your statement after we process it. We will email you to confirm when the refund has been issued.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.

Non-returnable items

For hygiene and safety reasons, certain items such as opened personal care products, intimate apparel, and custom or personalized items cannot be returned unless they arrive damaged or defective.

Questions

If anything about your return is unclear, email us at info@bosemall.my or call +1 917-582-1873 during service hours, Monday – Friday, 9:00 AM – 6:00 PM (CT).